Category Archives: Future

Driverless cars will change everything about retail hotspots

In his autobiography Sam Walton described why he preferred a small propeller plane to a jet.  He could fly closer to the ground and see how America’s towns and cities were growing.  Having scouted out the traffic flows and selected … Continue reading

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Why you are not a digital retailer

In all the retail digital transformations I’ve been involved in over the past two decades, a simple truth has emerged. The successful ones brace themselves for a breakneck pace of change – to move at digital speed. And they see … Continue reading

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Retail is not transforming, it is dissolving

Many commentators, myself included, have shared their thoughts in Retail Week’s Opinion column on “the future of retail”. We all conclude that retail is undergoing rapid transformation. And yet, I think, we have all missed the point. For retail is … Continue reading

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The future of retail: You ain’t seen nothing yet

For some time retail has been “omnichannel” and then “mobile first”. But mobile is moving into the maturity phase.  As one S-curve of adoption slackens off, the next one picks up. So what’s next? Rather than a single answer to that question, … Continue reading

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The grocery market is not Amazon’s true target

Amazon’s acquisition of Whole Foods is not about stores.  Or even about grocery. Most commentators have portrayed Amazon’s acquisition of Whole Foods as a drawing of the battle lines in the grocery market.  Amazon, it is assumed, wants to become … Continue reading

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Why retailers are choosing to own more of the process, not less

For a brief while the capital-light Uber model was touted as the “future of everything”. Retailers, like incumbents in other industries, fretted how their traditional supply chains might be torn apart by “on-demand” services that use mobile technology to allow … Continue reading

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Get Ready for a Web where Suggestion Trumps Search

If you’ve ever faced the challenge of getting past a protective secretary, just imagine if all your customers had one. Apple’s latest version of its mobile OS, unveiled in San Francisco earlier this month, included two significant innovations. The first … Continue reading

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Poll dancing

Following last Thursday’s humiliation of all pollsters and pundits it would be understandable, and indeed probably appropriate, if no piece of consumer research were ever again digested without a hypertension-inducing slug of salt. But before we write off statistics and … Continue reading

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Why Apple Pay could be a game changer

One of the less remarked-upon innovations in Apple’s iPhone6 is their entry into mobile payments. By contrast with larger screen sizes and exquisite design this feature may be easily overlooked.  Here as elsewhere Apple has chosen the strategy of follower-improver. … Continue reading

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Retail Internationalisation v 2.0

Selling online to international markets is the biggest medium-term growth opportunity for UK retailers, recent research from OC&C, in conjunction with Google, has demonstrated. International online sales already stand at £5bn, but we expect a further £23bn of sales to … Continue reading

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