-
Recent Posts
- Driverless cars will change everything about retail hotspots
- Avoid the tyranny of choice
- Why you are not a digital retailer
- Retail is not transforming, it is dissolving
- Fairtrade ensures supply chain security as well as trade justice
- A question of trust
- Improving is not winning
- Remodelling the brand / retailer deal
- How the world sees us
- The future of retail: You ain’t seen nothing yet
- The grocery market is not Amazon’s true target
- The fiction of friction
- Volatility killed the strategic plan
- Stores are far from a waste of space
- Brexit shows the danger of trusting averages
- Why retailers are choosing to own more of the process, not less
Twitter Updates
- Pleased to see three @OCC_Strategy alumni in the @RetailWeek Retail 100 list (@LukeJensenOcado, @mandeepsinghuk… twitter.com/i/web/status/1… 2 weeks ago
- Fabulous to be at the opening post-Covid of @Philharmonia Orchestra performing Richard Strauss at @southbanklondon… twitter.com/i/web/status/1… 2 weeks ago
- ‘Regulation of online giants is one of the most important policy challenges of our time’. My column in @RetailWeek… twitter.com/i/web/status/1… 2 weeks ago
- Hang on, what happened to epsilon, zeta, eta, theta, iota and kappa? twitter.com/MichaelPSenger… 3 months ago
- From my general experience of French power supply, it’ll be difficult to tell whether it’s a strategic blockade or… twitter.com/i/web/status/1… 5 months ago
Monthly Archives: May 2017
The fiction of friction
Current wisdom has it that retailers must smooth away ‘friction’ from the shopping journey. Time is the ultimate scarce resource, we are told, and customers will reward us for giving it back to them. Decluttering, quick check-outs and electronic payments … Continue reading
Posted in Consumer behaviour, Multichannel, Online retailing, Retail, Strategy
Tagged retail, strategy
Leave a comment
