Monthly Archives: July 2011

Lessons from News International

Among the many converging forces which precipitated the News International crisis are two which should prompt reflection in any corporation:  the dramatic speed with which popular opinion can burst into unstoppable opprobrium, and the runaway perversion of norms of organisational … Continue reading

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The challenge of multichannel pricing

Multichannel retailers have converged on a simple axiom for pricing across channels:  in-store prices and web prices must be the same.  Customers standing in front of the fixture consulting their iPhones or challenging store staff as to why the price … Continue reading

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